Custom domain support
complete
Eddie Casado
custom domain support allows users to replace Convert's default tracking domains with their own branded domains. This feature enables the tracking script to be loaded from the customer's custom domain (like tracking.yourdomain.com) instead of Convert's standard cdn-X.convertexperiments.com domains.
Key capabilities include:
- Ad blocker bypass: The primary benefit is avoiding ad blockers that typically block Convert's tracking domains, which can affect 10-15% of users according to customer feedback
- Brand consistency: Users can maintain their domain branding throughout the tracking process
- Enhanced tracking reliability: Both the tracking script loading and data collection occur through the customer's domain
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Eddie Casado
marked this post as
complete
CNAME support is LIVE!
You can review our support article to see how it works and how to enable it in your account: https://support.convert.com/hc/en-us/articles/custom-domains-cloudflare-for-the-convert-tracking-script
A few things to note.
- This is available for Pro and Enterprise plans with 1 and 2 custom domain limits respectively.
- This is available for Nexus Enterprise Only with 2 custom domain limits.
- To get more custom domains, it will be an add-on for $1000/year per domain, any user that needs more will contact support to get this rolling.
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Yarrow Locust
When do you expect this to be live?
Eddie Casado
Yarrow Locust: Hello! Sorry we missed your message, but happy to deliver the news that the feature was released yesterday!
Eddie Casado
marked this post as
in progress
Eddie Casado
Merged in a post:
Bypass Adblockers for Script Loading
R
Raspberry Flyingfish
I am currently testing the personalization part of your service, but adblockers are preventing your script from loading. It would be beneficial if there was a feature to bypass or fix this issue, allowing the script to load even when adblockers are active.
Eddie Casado
Hey Jakob,
Happy to report that this improvement is considered as part of some work we are doing in custom domains and Cloudfare.